Hullo, All - I have news!
Remember that slightly shirty letter of complaint I emailed (it's worth a read)? Well, a GW Customer Services representative has been kind enough to reply...and I'm impressed. Here it is:
Thank you for email and apologies for the length of time it has taken to respond to you.
Even though the release of the new 40,000 Rule book was a huge success, we have been receiving feedback regarding issues experienced by our customers. The main one being that the information for the pre-order delivery dates was unclear. All this feedback has been passed on to our web team in order to update and prepare for future pre-orders.
Games Workshop made the decision earlier last year to change the despatch date of White Dwarf and pre-orders so they now fall in line with all the new releases. This decision was made so we could protect new releases and avoid any leaking of information that would ruin the excitement for our hobbyists. As soon as White Dwarf is released, you can Advance Order any of the New Releases, or you can buy them from your local Hobby Centre just one week later. That’s just one week from the time you find out about a New Release to being able to own it and use it in your games which, we think you’ll agree, is much more exciting than having to wait several months to get hold of it!
Not only that, but if ever you buy a product that is replaced by a New Release, providing the product you bought is still unopened and in its original packaging, we’ll happily exchange it in any of our Hobby Centres.
However we fully understand your frustration regarding this and acknowledge that this information was not made clear on the website. As a gesture as an apology we would like to offer you £15 worth of Games Workshop vouchers. These can either be in virtual form to use on the website or in paper form to use in one of our stores.
Once again apologies for the confusion caused and if you have any further queries please get in touch.
Games Workshop Customer Service
So there we go. It pays, sometimes, to make an articulate point, I think!
Thank you, Games Workshop.
(PS: Now all I have to do is claim my actual vouchers!)